Shipping & Returns Policy
Because our merchandise is custom-made and printed to order just for you, all sales are final. We do not carry regular retail inventory, meaning we cannot accept returns, modifications, or exchanges if you change your mind, select an incorrect size, or choose the wrong colour variant. Orders with multiple items may arrive in separate packages and at different times.
Please double-check your order details carefully before finalizing your purchase to ensure everything is correct.
Damaged, Defective, or Incorrect Items
While we do not offer refunds or exchanges for buyer’s remorse. If your item arrives damaged, physically defective, misprinted, or if you received the wrong item entirely, we will gladly arrange a free replacement at no extra cost to you.
Please do not mail items back to the shipping address listed on your package. This is an automated logistics facility and any unapproved parcels will be discarded. Instead, follow these steps to receive your replacement:
Email us at hello.karajuku@gmail.com within 14 days of receiving your package.
Provide your Order Number and the name of the product.
Attach clear, well-lit photos of the item showing the damage or printing defect.
Once our quality assurance team verifies the defect, a brand new replacement will be put into production and shipped to you immediately.
Lost Packages & Address Errors
If your package tracking stops updating or fails to arrive, please contact us no later than 14 days after your estimated delivery date. We will review the tracking data with our delivery carrier to help arrange a replacement.
Please note: We are legally and financially unable to offer replacements or refunds for packages that are lost or fail to deliver due to an incorrect, incomplete, or invalid shipping address provided by the buyer at checkout.